ABOUT ME

Courteous self-motivated and detail-oriented individual that brings a positive energy to the workplace and functions well in a fast-paced high volume environment.To work as a Reservations Consultant within a growing organization that offers challenges and the opportunity to grow with the company. I wish to contribute my current skills attending to clients’ needs and maintaining a professional demeanor to your company because I respect the professional environment in which goals and objectives are clearly established and the tools to reach such goals are provided.

Work experience
  • Customer support representatives Nyala Safaris (Pvt) Ltd
    Feb 2015 - Nov 2017

    Attract potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains customer records by updating account information. Recommend potential products/services to management by collecting customer information and analysing customer needs. Compile reports on overall customer satisfaction.

Education
  • IATABen's Tutorials
    March 2017 - March 2018

    Foundation in Travel and Tourism with Galileo

  • IGCSE / Ordinary LevelSpecies College
    2013 - 2014

    The International General Certificate of Secondary Education

Honors & awards
  • Southern African Travel Certified Expert
    2016

    Completed 16 modules and is now a Gold level travel expert.

Skills
  • Reservations Consultant
    100%
  • Southern African Travel Certified Expert
    100%