Courteous self-motivated and detail-oriented individual that brings a positive energy to the workplace and functions well in a fast-paced high volume environment.To work as a Reservations Consultant within a growing organization that offers challenges and the opportunity to grow with the company. I wish to contribute my current skills attending to clients’ needs and maintaining a professional demeanor to your company because I respect the professional environment in which goals and objectives are clearly established and the tools to reach such goals are provided.
Customer support representatives Nyala Safaris (Pvt) LtdFeb 2015 - Nov 2017
Attract potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains customer records by updating account information. Recommend potential products/services to management by collecting customer information and analysing customer needs. Compile reports on overall customer satisfaction.
IATABen's TutorialsMarch 2017 - March 2018
Foundation in Travel and Tourism with Galileo
IGCSE / Ordinary LevelSpecies College2013 - 2014
The International General Certificate of Secondary Education
Southern African Travel Certified Expert2016
Completed 16 modules and is now a Gold level travel expert.
Southern African Travel Certified Expert100%