Would You Like To Be An Airport Services Agent For Emirates?
Purpose of the job
Working under the direction of the Airport Services Manager/Officer, to represent Emirates and enhance passenger service to both arriving and departing passengers.
Ensures all operational criteria is completed within specified timeframes.
Working under the direction of the Airport Services Manager or Officer, to represent Emirates and enhance passenger service to both arriving and departing passengers.
Ensure all operational criteria is completed within specified timeframes.
To be effective in coordination with all internal and external departments such as GHA, other airlines, and various authorities at the airport as directed by the Airport Services Manager
Assist in the preparation and completion of pre and post flight documentation and statistical information. – Monitor the arrival immigration problems, retrieve relevant documentation and report accordingly
To use the Emirates reservations system and perform basic reservations duties.
Provide secretarial and administrative duties to the Airport Services Manager by responding to external/internal correspondence, taking minutes of meetings and screening incoming telephone calls where appropriate.
Create and maintain an appropriate record and filing systems for easy retrieval and proper maintenance of records.
Order and maintain adequate stocks of EK stationery, Airport IDs, and other promotional materials.
Qualifications and Experience
A high standard of general education with a minimum of ‘A’ Level or equivalent.
Significant customer service and administrative experience in a travel related position.
Excellent knowledge of Microsoft Office.
Knowledge of MARS Reservations/Fares & Ticketing, MACS and Load Control will be advantageous.
Ability to plan and organize a varied workload.
Ability to consistently produce error-free output.
Excellent written and verbal communication skills. – Ability to work and support others as part of a team.