The successful applicant will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services as per QR’s commercial and safety standards and procedures ensuring passengers and their baggage are handled in a consistent manner.
Act as the first contact between the airline and its customers as well as stake holders and agents who may need assistant with questions, portray QR image to the highest standard.
Be visible to ensure that the highest level of service, products is provided in a professional manner.
Ensure that airport operations meet QR’s standards, policies and procedures satisfy local and internal safety and security standards and conform to aviation regulatory requirements.
Ensure cargo handling run smoothly and efficiently.
Monitor all Gates and check in activities ensuring the accurate, service oriented acceptance and boarding or passengers.
Ensure the smooth handling of customer service at the station.
Liaise with ramp and GHA staff and support Airport services Supervisor in all areas.
Brief GHA on new procedures and ensure that they are implemented accurately and fully.
Ensures that the needed pre and post flight administration is conducted timely, recording efficiently all flight activities.
Assist passengers in regards to entry requirements, visas and resident permits.
Ensure passengers are assisted smoothly through airport facilities.
To be successful in this role, you must have a High School Qualification with 1 or more years experience in Customer Service . High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.
Knowledge of Amadeus is an essential requirement of the job.
Fluency in English (written and oral) is essential to be able to perform in this role.
Successful candidate must be willing to work shifts including frequent nights and weekends
Ground Handling and Ramp experience will be an added advantage
Note: you will be required to attach the following: 1. Resume / CV
2. Copy of Highest Educational Certificate
3. Copy of Passport