Airport Services Agent – Tanzania

Dar es Salaam
negotiable Expires in 9 months


Would You Like To Be An Airport Services Agent For Rwandair?


About This Position

Assist to oversee day to day smooth and safe operations of flights


Duties and Responsibilities

  • Plan tasks and assign them to the ground handling staff and ensure efficient, smooth operations
  • Assist to monitor operations/activities handled by staff/handling agents to enhance efficient service delivery and maintain schedule integrity
  • Liaise with other service providers to ensure safe operations and on-time departure
  • Prepare pre/post-flight departure reports for records maintenance and performance analysis
  • Brief/Debrief flight crew and handling agents to establish smooth flight operations
  • Contribute to the definition and development of Rwandair products portfolio particularly Airport services
  • Ensure all flights are handled in accordance with company standards and country’s laws for smooth and safe operations
  • Ensure cost-effective service delivery within agreed scope and standards.
  • To ensure that staff levels and shift patterns are optimized.
  • To ensure a safe and secure environment in compliance with relevant legislative /industry requirement.
  • To ensure suitability trained/qualified/competent staffs are placed through the working areas.
  • Routine monitoring of safety and quality critical activities within areas of operations.
  • Place catering orders based on booked loads to meet passenger needs/expectations.


Desired Profile: Required education, Experience, and Abilities

  • University degree or hospitality diploma
  • 3 years’ experience in Airport Handling Operation / the Travel Industry.
  • Experienced planning and managing human and materiel resources.
    Customer service experience hospitality/airline industry
  • Knowledge of airport services and cargo operations.
  • Commercial acumen with an overall knowledge of airline operations.
  • Excellent command of English and/or language (written and verbal) is essential.
  • Knowledge of IATA recommendations to airlines/travel agencies for selling in the market.


How to apply:

  • An application letter addressed to station Manager Dare salaam
  • Recent Curriculum Vitae;
  • Relevant certificates;
  • A photocopy of national identity card;
  • One passport photos;
  • Three referees.


The deadline for submitting application documents is December 02nd, 2019 at 4 pm local time at the front desk of our head office located at Kigali International Airport.



  • Only residents of Dare salaam/Tanzania are allowed to apply
  • Only shortlisted candidates will be contacted.