Airport Services Duty Officer

Would You Like To Be An Airport Services Duty Officer for Qatar Airways?

 

Job Summary

 

  • As the Airport Services Duty Officer, you will be responsible for supervising and controlling flight-handling activities such as Flight editing, Check-in, Transfer, and Boarding in order to ensure a high service standard is maintained. 
  • You will achieve optimum customer satisfaction and on-time departure of flights and control the shift as a direct representative of the Airport Services Manager. 
  • You will also monitor the activities of all sections at the airport coordinating with various sections as required. 
  • You will ensure punctuality and safety of all Qatar Airways operations.

 

Specific Duties Include

  • Responsible for the day to day operations and acting as a liaison between airport services providers and users
  • Providing input and recommendations to management to improve the effectiveness of the daily operations
  • Ensuring passengers and aircraft handling confirm to safety and security requirements
  • Managing and controlling manpower on the shift to optimise utilization and maintain staff morale and discipline
  • Conducting spot-checks on operations and staff to ensure adequate standards are maintained
  • Resolving customer problems and complaints effectively and liaising promptly with all departments including customer relations to provide solutions for complaint handling
  • Conducting briefing sessions for QR and GHA staff and supervisors on every shift

 

Key Requirements:

  • To be successful in this role, you will need a Bachelors degree (or equivalent) combined with at least four years of job-related experience with a minimum of three years in an airline or reputed GHA at the supervisory level.
  • You will need a good understanding of Qatar Airways Conditions of Carriage, International Civil Aviation Safety, and Security procedures in accordance with ICAO and IATA and local authorities.  
  • You will also need a good understanding of weight and balance, Ramp Handling, Dangerous Good Regulations.
  • You will need to be an experienced leader with competency in coaching and mentoring staff.

 

This job has expired.