Call Centre Agents

  • Location:
  • Salary:
    negotiable
  • Job type:
    Contract
  • Posted:
    1 year ago
  • Category:
    Airport & Ground Staff, Customer Service
  • Deadline:
    September 29, 2018
  • Job Level:
  • Languages:
    English
  • Gender:
    Male, Female

Would You Like To Be A Call Centre Agent for Safair?

 

KEY RESPONSIBILITIES:

  • Receive calls from customers/passengers
  • Deal with problems such as delays, cancellations etc.
  • Explain processes to customers and assisting them where necessary
  • Work in a team and longer than normal hours (shift work)
  • Deal with confidential information
  • Communicate with customers both verbally and in writing.

 

REQUIREMENTS:

  • Grade 12
  • One (1) to four (4) years’ experience in a Call Centre Environment
  • Travel or relevant qualification will be an advantage
  • Excellent communication in English – speak, read and write
  • Solid computer literacy
  • Excellent phone etiquette
  • No criminal or credit record
  • Able to work on weekends, public holidays and flexible hours as required
  • Own transport would be an advantage.

 

SHIFTS: (6 days on, 3 days off)

  • 07:00 – 16:00 (3 days)
  • 10:00 – 19:00 (3 days)
  • Includes weekends and public holidays.

 

PERSONAL ATTRIBUTES:

  • Punctual
  • Excellent understanding or experience of delivering great customer service to a customer
  • High degree of patience and assertiveness
  • Conflict resolution skills
  • Trustworthy, professional and reliable, including dealing with confidential information
  • The ability to work well under pressure
  • Practice good time management and willingness to work longer than normal office hours
  • Remains focused in order to handle objections
  • Customer focused and service orientated.

 

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