Claims Assistant – Insurance Services

Claims Assistant Wanted





To ensure efficiency in the processing of claims and customer enquiries to retain goodwill and confidence of customers.

 

DETAILED DESCRIPTION

 

    • Verify and request relevant documents in support of claims, check the completeness of documents and escalate anomalies.
    • Monitor and review claims progress 
    • Provide guidance and assistance to JKIA and outstations on claims processes for timely submission and payment of claims to ensure customer satisfaction.
    • Follow up on payment to minimise delays
    • Prepare reports on guest satisfaction customer surveys.
    • Open and update physical and online files
    • Maintain file archiving system
    • Communicate with customers and resolve their complaints
    • Schedule staff meetings, take and circulate minutes
    • Handle outgoing and incoming mail
    • Ensure adequate office supplies, functional equipment and suitable working environment to increase productivity
    • Review and reconcile insurance accounts for proper cost allocation and accurate financial reporting.




 Knowledge Skills, Experience

 

  • Bachelor’s Degree in Commerce or equivalent (B Com Insurance would be an added advantage)
  • Part Qualification in Insurance (Associate of the Chartered Insurance Institute ACII or Advanced Associate Diploma in Insurance) would be an added advantage
  • Experience in customer contact areas in the service industry.
  • Computer Skills and knowledge of customer service systems

 

Competencies/skills

 

  • Customer insight
  • Excellent communication skills – Written, verbal and listening
  • Time management
  • Team player of unquestionable integrity
  • Excellent interpersonal skills
  • Customer Focused and proactive
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