Customer Service Professionals

negotiable Expires in 1 month


Job Description

  • We are recruiting exceptional customer service team members.
  • Whether it be Emirates Airline or of the many airlines serviced by dnata, our goal is to ensure that our customers experience service consistent with the Emirates Group’s high standards.
  • As a customer service professional you could be allocated to any area across the group that provides either front-line or behind-the-scenes customer care, including the following: Customer Service Agent.
  • Our check-in airport services staff offer passengers the highest levels of service from the moment they check-in through to their final destination; the gates the lounges and beyond.
  • They’re often the first experience passengers will have of the Emirates Group and first impressions count for everything.
  • It’s an ideal position for outgoing and detail-oriented personalities who are passionate about service delivery and driving our business through improved efficiency and safety standards.
  • These roles will be in the dnata uniform.
  • There’s something quite special about being greeted by a Marhaba services agent before or after a flight.
  • People skills and a calm and efficient manner to get passengers – from VIPs to busy families – smoothly on their journey, are important attributes.
  • It’s also the extras, like warmth and a wide smile that really set our Marhaba team apart.

Key Requirements

  • O Levels or equivalent.
  • 2 + years experience in a Customer Service role.
  • Proficiency in spoken and written English.
  • Vocational or Diploma (12+2 or equivalent) desirable but not required
  • Positive attitude with a natural ability to provide excellent service in a team environment, and when dealing with people from many cultures.

Salary & Benefits

  • We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE.
  • The Dirham is linked to the Special Drawing Right of the International Monetary Fund.
  • It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66.
  • Besides travel benefits normally associated with an airline, more information on employee benefits is available within the ‘Working Here’ section of this site.
  • By viewing the ‘Dubai Lifestyle’ section on the site you can also consider the benefits of Dubai as a location to live and work in.