Customer Sales and Service Agent

Nairobi Central, Nairobi, Nairobi County, Kenya
$500 - $700 Expired 2 years ago
This job has expired.


Would You Like To Be A Customer Sales and Service Agent for Emirates Airways?

  • Your main duty is to issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service.
  • Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.
  • Actively enhance Emirates revenue earnings by providing options to customers on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.
  • Support Travel Agents by assisting them with their general enquiries. – Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.
– 10 years schooling or equivalent.
– 2+ years’ experience in a similar role.
– Excellent interpersonal, telephone and customer service skills.
– Ability to work in a busy sales team environment.
– PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.
– Knowledge of contact centre and airline industry procedures and methodology would be ideal.
  • We offer our employee’s competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company.
Nairobi County, Kenya


This job has expired.