Customer Service Agent (Ticket Sales)

Would You Like To Be A Customer Service Agent (Ticket Sales) For FlySafair?


FlySafair requires the services of a Customer Service Agent (Ticket Sales) that will report to the Airport Manager and be based at King Shaka International Airport in Durban.


Key Responsibilities:

  • Assist passengers with ticket sales, bookings and flight changes including explaining rules terms and conditions, regulations and procedures as required
  • Manage flight delays and or cancellations
  • Handle and safeguard of confidential information


Key Requirements:

  • Grade 12
  • Airport experience and ticket sales within an aviation concern
  • Excellent written and verbal command of the English language including proper phone etiquette
  • Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook)
  • No criminal or credit record
  • Able and willing to work on weekends, public holidays and flexible hours as required
  • Own transport would be an advantage.


Personal Attributes:

  • Punctual
  • Excellent understanding of delivering great customer service
  • High degree of patience and assertiveness
  • Conflict resolution skills
  • Trustworthy, professional and reliable, including dealing with confidential information
  • The ability to work well under pressure
  • Practice good time management and willingness to work longer than normal hours
  • Remains focused in order to handle objections
  • Customer focused and service orientated.
This job has expired.