Customer Service Agent

  • Location:
  • Salary:
    R6 600 - R6 700 /
  • Job type:
    Contract
  • Posted:
    10 months ago
  • Category:
    Airport & Ground Staff, Customer Service
  • Deadline:
    August 15, 2018
  • Job Level:
  • Languages:
    English
  • Gender:
    Male, Female

Would You Like To Be A Customer Service Agent For BidAir?

BidAir is hiring again! In an effort to widen its operations, the company is looking for a Customer Service Agent.

 

Key Responsibilities

  • Processing and acceptance of passengers and baggage at the check-in counters.
  • Correct performance of working procedures
  • Pro-active customer service
  • Performing according to SLA requirements of each airline
  • Passenger assistance at arrivals
  • Assistance of passengers in case of irregularities
  • Information assistance to passengers
  • Provide on the job training if required to junior staff
  • Performing any other duties as instructed by superiors

 

Minimum requirements

  • Customer Service orientated
  • Must have the ability to work irregular hours/shifts
  • Must be computer literate – good typing skills, must be able to type more than 20 WPM with no mistakes
  • Matric/Grade 12
  • Good communication skills
  • Patient and tolerant
  • Genuine interest in people
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