Duty Supervisor

Would You Like To Be A Duty Supervisor For Emirates?



  • Policies and procedures
    Implement relevant policies, processes and procedures and monitor adherence so that work is carried out in a controlled manner
  • Day-to-day operations
    Manage the day-to-day operations by providing guidance, encouraging teamwork and facilitating related professional work processes in order to achieve high performance standards
  • People development
    Manage the effective achievement of objectives by setting individual targets, developing and motivating staff in order to maximize performance
  • Safety, Quality and Environment
  • Comply with all relevant safety, security, quality, health and environmental procedures to ensure a healthy and safe work environment


  • Execute standards to meet safety, financial, quality and operational objectives (guest handling/baggage) on a shift basis ensuring excellence in delivery for Etihad Airways and Etihad Aviation Partner flights.
  • Establishment and manage a sound working professional relationship with all internal and external stake holders at the airport, equity partner airlines, local authorities, ground handlers.
  • Responsible for effective leadership and management of the workforce on shift, delivering on staff development and performance, mentoring and performance management
  • Ensure airport revenues are optimized and costs are controlled in accordance with Etihad financial policies and procedures. Identify and implement cost saving initiatives
  • Execute and deliver the Etihad vision for world class guest experience delivery on shift through successful implementation of plans, policies and procedures to deliver world class best in class service levels delivery for Etihad Airways and Etihad Aviation Partner flights
  • Deliver and maintain station emergency response plan, disruption planning, diversion and delays and business continuity plans on a shift basis.
  • Deliver Best Practices improve and enhance operations through ongoing identification, mitigation and management of non-compliance or areas of improvement across safety, quality and operations.
  • Lead the shift and drive employee engagement, a high-performance culture that gives emphasizes to empowerment, communication, quality, productivity, goal attainment


  • Bachelor’s Degree with 2 years of relevant Work Experience OR High School with 4 Years of relevant work
  • Experience within Service, hospitality, airline or retail industry with a relevant knowledge of aviation, travel and/or airport policies.
  • Previous exposure to highly pressured and multicultural environment with shift-working patterns on a supervisory role is required.
  • The role requires a mature person with outstanding communication skills, people management skills and passion to deliver world-class service at all times.
  • The role must be able to balance guest-centric focus and corporate interest while maintaining the highest safety measures and managing multiple teams on shift-basis.



  • Communication skills – Excellent
  • Customer Service skills – Advanced
  • Complaints Handling skills – Advanced
  • English Language skills – Advanced
  • Performance Management skills – Basic
  • Planning&Organizing skills – Advanced
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