Would You Like To Be An Airport Services Agent For Rwandair?

The purpose of this position is to assist to oversee day to day smooth and safe operations of flights

Key Responsibilities

• Plan tasks and assign them to the ground handling staff and ensure efficient, smooth operations
• Assist to monitor operations/activities handled by staff/handling agents to enhance efficient service delivery and maintain schedule integrity 
• Liaise with other service providers to ensure safe operations and on time departure
• Prepare pre/post flight departure reports for records maintenance and performance analysis
• Brief/Debrief flight crew and handling agents to establish smooth flight operations
• Contribute to the definition and development of Rwandair products portfolio particularly Airport services
• Ensure all flights are handled in accordance with company standards and country’s laws for smooth and safe operations
• Ensure cost-effective service delivery within agreed scope and standards.
• To ensure that staff levels and shift patterns are optimized.
• To ensure a safe and secure environment in compliance with relevant legislative /industry requirement.

• To ensure suitability trained/qualified/competent staffs are placed through the working areas.
• Routine monitoring of safety and quality critical activities within areas of operations.
• Place catering orders based on booked loads to meet passenger needs/expectations

Desired Profile: Required Education, Experience and Abilities

• Hospitality diploma or certificates in Aviation-related fields.
• 3 years’ experience in Airport Handling Operation / the Travel Industry.
• Experienced planning and managing human and material resources.
  Customer service experience hospitality/airline industry
  Knowledge of airport services and cargo operations.
• Commercial acumen with an overall knowledge of airline operations.
• An excellent command of English and/or language (written and verbal) is essential.
• Knowledge of IATA recommendations to airlines/travel agencies for selling in the market.

How to apply:

• An application letter addressed to the Country Manager;
• Recent Curriculum Vitae;
• Relevant certificates;
• A photocopy of national identity card;
• One passport photos;
• Three referees

The deadline for submitting application documents is May 25, 2018, at 4 pm local time at the front desk of our Office located at ZIMBABWE – HARARE, 105A King George Road Avondale.

NB: Only shortlisted candidates will be contacted.
Only Local citizens are allowed to apply