Passenger Information Agent

  • Location:
  • Salary:
  • Job type:
  • Posted:
    3 years ago
  • Category:
    Airport & Ground Staff
  • Deadline:
    August 13, 2018
  • Job Level:
  • Languages:
  • Gender:
    Male, Female, Other
An exciting vacancy exists at O.R. Tambo International Airport for a Passenger Information Agent within the Airport Management division.
Key Performance Outputs
The successful candidate, reporting to the Supervisor will be responsible for the following:
  • Proactively identifying, resolving and escalating customer’s needs as and when required.
  • Announcing flight information
  • Provide support to relevant stakeholder to ensure achievement of objectives.
  • Participate in customer care projects and initiatives as and when required.
  • Build, support and maintain healthy diverse internal and external relationships to ensure the achievement of organizational goals.
  • Capture information for trending purposes.
  • Identify and escalate any system related errors.
  • Escalate repeated Operational non-compliance

Technical Skills and Experience


The following skills and experience or the equivalent of such will be required:

  • The successful candidate must have a valid Matric (Grade 12) qualification or equivalent prior learning and experience, based on the job requirements, within the position.
  • Proficiency and knowledge of Microsoft Office packages.
  • A minimum of 1-year airport operation related experience would serve as an advantage.
The ideal candidate will be an individual who consistently achieves results, meets goals and targets. Clearly explaining a point of view and its reasoning, as well as tactful communication in a non-confrontational and polite manner, is also required.  It is essential that the incumbent is able to recognize, handle and resolve conflict promptly.
This job has expired.