Junior Customer Service Agent

Would You Like To Be A Junior Customer Service Agent For Comair?

 

About This Job

  • Comair Limited, a JSE listed Aviation Company, is looking for applicants for a Junior Customer Service Agent based at OR Tambo International Airport.
  • Junior Customer Service Agents are required to provide high standard customer service to promote and support customer loyalty to the company brands.

 

Key Performance Areas:

  • To improve and maintain customer service excellence and the handling of service disruptions by minimizing complaints and increasing compliments.
  • To comply with all company policies and procedures to achieve optimal operational excellence.
  • To support the company’s financial objectives by actively saving costs and adhering to CR guidelines.
  • To manage own development and personal growth.
  • To build and maintain relationships across departments and other airlines to provide cross-functional support.

 

Requirements:

  • Grade 12 (Essential)
  • Tertiary qualification in Travel and Tourism or similar (Desirable)
  • 6 months on-the-job supervised training as a Comair Customer Service Agent (Essential) or 1 year in the customer service industry (Essential)

 

Additional Details:

Purpose and Context:

  • The Airport teams are typically made up of an Airports Manager (AM), Customer Services Managers (CSM), Customer Services Supervisors  (CSS) and Customer Services Agents (CSA). 
  • These teams are based nationally and regionally across Africa with the main airports being Johannesburg, Durban, PE, George, Cape Town, Lanseria, East London and Harare. 
  • The CSA reports to the CSS.  This position plays a crucial role as it is the first point of contact for the passenger, which provides the initial impression obtained by the passenger of the company and the brands.
  • In most instances, this contact with the passenger will take place face-to-face, at Ticket Sales, Check-In and/or Arrival Services (LPO) where the CSA is fully accountable for the services they provide.
  • Any passenger at any of the airports, nationally or regionally, would have contact with the CSA in the areas mentioned.
  • *Staff may be required to rotate through all areas including landside and airside departments where operationally required.

Please ensure that you complete the application questionnaire as truthfully and honestly as possible. If a candidate is found to have been dishonest in their application the Company reserves the right to take the appropriate corrective action. 

Internal employees: to access this advert offsite/in your personal capacity please visit My Comair.

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