Junior Customer Services Agent

Would You Like To Be A Junior Customer Services Agent For Comair?

 

Job Description:


Comair Limited, a JSE listed Aviation Company, is looking for applicants for a Junior Customer Service Agent based in Durban, KwaZulu -Natal, at King Shaka International Airport. The Junior Customer Service Agent will be required to provide high standard customer service to promote and support customer loyalty to the company brands. 

 

Key Performance Areas:

  • To improve and maintain customer service excellence and the handling of service disruptions by minimizing complaints and increasing compliments.
  • To comply with all company policies and procedures to achieve optimal operational excellence.
  • To support the company’s financial objectives by actively saving costs and adhering to CR guidelines.
  • To manage own development and personal growth.
  • To build and maintain relationships across departments and other airlines to provide cross-functional support.

 

Requirements:

  • 6 months on-the-job supervised training  (Essential) OR
  • 1 year in customer service industry  (Essential) OR
  • 1 Year in the aviation industry  (Essential)
  • Grade 12  (Essential)
  • Tertiary qualification in Travel and Tourism or similar  (Desirable)

 

Additional Details:

The Airport teams are made up of an Airports Manager (AM), Customer Services Managers (CSM), Customer Services Supervisors  (CSS) and Customer Services Agents (CSA).  These teams are based nationally and regionally across Africa with the main airports being Johannesburg, Durban, PE, George, Cape Town, Lanseria, East London and Harare.  The CSA reports to the CSS.  This position plays a crucial role as it is the first point of contact for the passenger, which provides the initial impression obtained by the passenger of the company and the brands.    In most instances, this contact with the passenger will take place face-to-face, at Ticket Sales, Check-In and/or Arrival Services (LPO) where the CSA is fully accountable for the services they provide.  Any passenger at any of the airports, nationally or regionally, would have contact with the CSA in the areas mentioned.

*staff may be required to rotate through all areas including landside and airside departments where operationally required

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