FlySafair requires the services of a Key Account Consultant that will report to the Sales and Distribution Manager and be based at Bonaero Park.
To be a key individual who deals with the day-to-day management of accounts that the airline runs with third parties including but not limited to travel tour operators (wholesalers), Travel Agents and corporate clients;
This individual will be required to create, manage, invoice and report on reservations made on behalf of these clients;
This role will involve the maintenance of a weekly status report with these clients;
To make, manage and invoice reservations on behalf of these clients, ensuring that all terms of the relevant sales contract are maintained;
To prepare weekly reports on the management of these key accounts to share with the client;
To conduct weekly meetings with clients to ensure that their bookings are properly maintained, their accounts are up to date and that they receive top quality service;
Team member will be directly supervised by Sales and Distribution Manager, but must run each account with an entrepreneurial spirit;
90% of calls need to be answered within 1 minute of ringing;
All email queries are to be responded to in 1 hour.
Matric (Grade 12);
Proficient in Microsoft Outlook and Excel;
Must have training in Zendesk, Phone Systems, Radix System as well as PayU;
Experience in travel/bookings is essential;
3+ Years of experience in an administrative role;
Experience as a client facing key account representative is essential.
Must be detail oriented and extremely organized;
Has to be very professional in demeanor and presentation;
Must have a hunger to grow our business and the confidence to approach each account as their own business that they need to grow and improve.
No external email applications will be considered.
Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.