The successful candidate, reporting to the Supervisor Passenger Services, will be responsible for the following:
Proactively identifying, resolving and escalating customer’s needs as and when required.
Announcing flight information
Provide support to relevant stakeholder to ensure achievement of objectives.
Participate in customer care projects and initiatives as and when required.
Build, support and maintain healthy diverse internal and external relationships to ensure the achievement of organizational goals.
Capture information for trending purposes.
Identify and escalate any system-related errors.
Escalate repeated Operational non-compliance
Technical Skills and Experience
The following skills and experience or the equivalent of such will be required:
The successful candidate must have a valid Matric (Grade 12) qualification or equivalent prior learning and experience, based on the job requirements, within the position.
Proficiency and knowledge of Microsoft Office packages.
A minimum of 1-year airport operation related experience would serve as an advantage.
The ideal candidate will be an individual who consistently achieves results, meets goals and targets. Clearly explaining a point of view and its reasoning, as well as tactful communication in a non-confrontational and polite manner, is also required. It is essential that the incumbent is able to recognize, handle and resolve conflict promptly.