Passenger Information Agent

  • Location:
  • Salary:
    negotiable
  • Job type:
    Contract
  • Posted:
    4 months ago
  • Category:
    Administration
  • Deadline:
    November 15, 2018
  • Job Level:
  • Languages:
    English
  • Gender:
    Male, Female, Other

Passenger Information Agent Wanted




 

Key Performance Outputs
 
The successful candidate, reporting to the Supervisor Passenger Services, will be responsible for the following:
 
  • Proactively identifying, resolving and escalating customer’s needs as and when required.
  • Announcing flight information
  • Provide support to relevant stakeholder to ensure achievement of objectives.
  • Participate in customer care projects and initiatives as and when required.
  • Build, support and maintain healthy diverse internal and external relationships to ensure the achievement of organizational goals.
  • Capture information for trending purposes.
  • Identify and escalate any system-related errors.
  • Escalate repeated Operational non-compliance

     




Technical Skills and Experience
The following skills and experience or the equivalent of such will be required:
  • The successful candidate must have a valid Matric (Grade 12) qualification or equivalent prior learning and experience, based on the job requirements, within the position.
  • Proficiency and knowledge of Microsoft Office packages.
  • A minimum of 1-year airport operation related experience would serve as an advantage.
Competencies
The ideal candidate will be an individual who consistently achieves results, meets goals and targets. Clearly explaining a point of view and its reasoning, as well as tactful communication in a non-confrontational and polite manner, is also required.  It is essential that the incumbent is able to recognize, handle and resolve conflict promptly.
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