Passenger Service Agent

Would You Like To Be A Passenger Service Agent For Arik Air?

About This Vacancy

  • This role relates to all Baggage Handlers, Duty Managers, Turnaround Coordinators, Station managers. 
  • You will be responsible for providing front-line customer information and service to a high volume of passengers at the check-in area, the ability to focus on the needs of passengers and act to ensure these are met.
  • The flair to combine professionalism and humor thus creating a memorable experience for each passenger will be essential for this position.

Job description

  • Direct/assist all departing passengers to Arik Air Ticket Sales / Check-in counters and/or boarding gates.
  • Assist all passengers with flight information (e.g. ticket sales counters and check-in closing times, boarding time, reasons for delay etc)
  • Keep check-in area clear by directing passengers to their destinations
  • Coordinate with Ramp Agents, aircraft arrival/departure times or any other passenger useful information
  • In case of flight delays, always keep passengers informed (reason for the delay and next expected departure time) by terminal announcements. This will be done by FAAN.
  • Customer service and care – strong interpersonal skills to deal with general inquiries from the traveling public.
  • Perform office duties
  • Starting duty, consult Passenger Services Agent log book for any information/directive from the previous shift.
  • End duty, report log book any useful information for the next shift, safe keep Company equipment (radios, mobile phones, and files)
  • Perform other duties that may be assigned from time to time by your Managers
  • In the event of a flight disruption, arrival or departure, the Passenger Services Agent is expected to stay on until the operational activities of that day have been completed.

Experience Required

  • Degree in any field.
  • Any public relations experience.

Required skills & qualifications

  • Ability to work under pressure
  • Strong communications skills
  • Persuasive
  • Interpersonal skills to deal with general enquire from traveling public.
  • Organizational and prioritization
  • Proactive
  • Team player
  • Assertive
  • Customer focused
This job has expired.