Would You Like To Be A Passenger Service Agent For Arik Air?
About This Vacancy
This role relates to all Baggage Handlers, Duty Managers, Turnaround Coordinators, Station managers.
You will be responsible for providing front-line customer information and service to a high volume of passengers at the check-in area, the ability to focus on the needs of passengers and act to ensure these are met.
The flair to combine professionalism and humor thus creating a memorable experience for each passenger will be essential for this position.
Direct/assist all departing passengers to Arik Air Ticket Sales / Check-in counters and/or boarding gates.
Assist all passengers with flight information (e.g. ticket sales counters and check-in closing times, boarding time, reasons for delay etc)
Keep check-in area clear by directing passengers to their destinations
Coordinate with Ramp Agents, aircraft arrival/departure times or any other passenger useful information
In case of flight delays, always keep passengers informed (reason for the delay and next expected departure time) by terminal announcements. This will be done by FAAN.
Customer service and care – strong interpersonal skills to deal with general inquiries from the traveling public.
Perform office duties
Starting duty, consult Passenger Services Agent log book for any information/directive from the previous shift.
End duty, report log book any useful information for the next shift, safe keep Company equipment (radios, mobile phones, and files)
Perform other duties that may be assigned from time to time by your Managers
In the event of a flight disruption, arrival or departure, the Passenger Services Agent is expected to stay on until the operational activities of that day have been completed.
Degree in any field.
Any public relations experience.
Required skills & qualifications
Ability to work under pressure
Strong communications skills
Interpersonal skills to deal with general enquire from traveling public.