Reservations and Ticketing Agent

Lagos, Nigeria
negotiable

JOB DETAIL

Would You Like To Be A Reservations and Ticketing Agent For Qatar Airways?

About the Job:In this role, you will provide full service-oriented professional reservations and ticketing service to all customers and travel businesses either through telephone calls or in-person meeting in order to achieve optimal customer satisfaction and achieve budget revenue targets.

 

Accountabilities:

 

  • Makes and confirms reservations for passengers
  • Arranges Reservations and routing for using timetable, airlines manuals, reference guides and tariff book and proper issuance of ATB for all types of ticketing transactions
  • Assist mishandled passengers such as NOREC/DNB to reduce passenger complaints
  • Issue tickets quoting correct fare to reduce passenger complaints and debit notes
  • Advise of changes in the flight plan or to cancel passenger reservations
  • Advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights.
  • Initiate and promote QR product to generate the revenue
  • Record and process reservations made by phone/fax/e-mail; action telex messages and authorities.
  • Handle helpdesk-assist travel agents with seat confirmations: upgrade/downgrade proposals
  • Issuance of MCO’s and refunds’ process lost tickets and time-barred tickets
  • Plans route and computes ticket cost, using schedules, rate books and computer
  • Telephones customer or travel agents to advise of changes with travel conveyance or to confirm reservations, as well as alternate available options
  • Answer inquiries made by travel agencies or transportation firms, such as airlines, bus companies, railroad companies, and steamship lines

About you:

  • To be effective in this role, you will need a Trade or Vocational Qualification combined with a minimum of two years of job-related experience.
  • Completion of the IATA Amadeus Certificate is an advantage. 
  • You will need excellent communication skills, thorough knowledge of fare construction and ticketing along with the ability to work under pressure with minimal supervision in a high-pressure environment.
  • You will need to be fluent (written and spoken) in English to perform this role.
Note: you will be required to attach the following:
1. Resume / CV
2. NOC (Qatar Airways Group Employees Only)
3. Copy of Highest Educational Certificate
4. Copy of Passport

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