Reservations & Ticketing Supervisor

Khartoum, Sudan
negotiable

JOB DETAIL

Reservations & Ticketing Supervisor Position Now Available

  • In this role, you will plan, supervise and support the reservation and ticketing agents in order to achieve optimal customer satisfaction and surpass the annual revenue targets. 
  • You will also encourage teamwork, consistency of service and proper coordination.

 

 Specific Accountabilities Include:

  • Supervise and motivate staff and ensure the quality of work meets the Airline standard
  • Prepare staff roster to ensure proper distribution of manpower on weekly optimum utilization
  • Support the staff and customers to resolve difficult issues and problems pertaining to reservations and ticketing, on a daily basis
  • Handling customer requirements and cases professionally
  • Handle Group and Travel Agency inquiries
  • Dealing with all mishandled passengers, NORECs, and DNBs as required each day
  • Briefing staff on a day to day basis and keeping them updated with relevant changes in the industry and for QR products and services

 

About You:

  • To be successful in this role, you will need a relevant Vocational, Tertiary or Trade qualification combined with a minimum of 4 years of job-related experience within the airline, travel or hospitality sectors.  
  • A  minimum of 4 years’ experience supervising staff is required and you will need to have completed a recognized IATA or Airline Advanced Passenger Tariff and Pricing Course and have a thorough knowledge in Pricing and Fares.
  • Ideally, you will have detailed knowledge of a Computer Reservation System (eg. Amadeus) and be fluent in both English and Arabic languages (written and spoken).

 

Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Highest Educational Certificate
3. Copy of Passport
4. NOC (Qatar Airways Group Employees Only)
Khartoum, Sudan

location