• You will be responsible for planning, supervising and supporting the reservation and ticketing agents in order to achieve optimal customer satisfaction and surpass the annual revenue targets. 
• You will also encourage teamwork, consistency of service and proper coordination.
• You will be based at Entebbe International Airport in Uganda,

Key Responsibilities

• Supervise and motivate staff and ensure quality of work meets the Airline standard
• Prepare staff roster to ensure proper distribution of manpower on weekly optimum utilization
• Support the staff and customers to resolve difficult issues and problems pertaining to reservations and ticketing, on a daily basis
• Handling customer requirements and cases professionally
• Handle Group and Travel Agency inquiries
• Dealing with all mishandled passengers, NORECs, and DNBs as required each day
• Briefing staff on a day to day basis and keeping them updated with relevant changes in the industry and for QR products and services

• To be successful in this role, you will need a relevant Vocational, Tertiary or Trade qualification combined with a minimum of 4 years of job-related experience within the airline, travel or hospitality sectors.  
• A  minimum of 4 years’ experience supervising staff is required and you will need to have completed a recognized IATA or Airline Advanced Passenger Tariff and Pricing Course and have a thorough knowledge in Pricing and Fares.
• Ideally, you will have detailed knowledge of a Computer Reservation System (eg. Amadeus) and be fluent in both English and Arabic languages (written and spoken).