In this role, you will provide full service-oriented professional reservations and ticketing service to all customers and travel businesses either through telephone calls or in-person meeting in order to achieve optimal customer satisfaction and achieve budget revenue targets.
Makes and confirms reservations for passengers
Arranges Reservations and routing for using timetable, airlines manuals, reference guides and tariff book and proper issuance of ATB for all types of ticketing transactions
Assist mishandled passengers such as NOREC/DNB to reduce passenger complaints
Issue tickets quoting correct fare to reduce passenger complaints and debit notes
Advise of changes in flight plan or to cancel passenger reservations
Advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights.
Initiate and promote QR product to generate the revenue
Record and process reservations made by phone/fax/e-mail; action telex messages and authorities.
Handle help desk-assist travel agents with seat confirmations: upgrade/downgrade proposals
Issuance of MCO’s and refunds’ process lost tickets and time-barred tickets
Plans route and compute ticket cost, using schedules, rate books, and computer
Telephones customer or travel agents to advise of changes with travel conveyance or to confirm reservations, as well as alternate available options
Answer inquiries made by travel agencies or transportation firms, such as airlines, bus companies, railroad companies, and steamship lines
To be successful in this role, you must have a minimum High School education, with at least 2 years experience in a similar capacity.
You have to be service oriented with good interpersonal skills.
Knowledge in IATA standard reservation/ticketing procedures is required with fair knowledge of the world’s geography.
Excellent communication skills in English and Arabic and a strong command of the MS Office Suite will be required.
Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Passport
3. Copy of Highest Educational Certificate