Reservations & Ticketing Agent – Tunis

About This Job:

In this role, you will provide full service-oriented professional reservations and ticketing service to all customers and travel businesses either through telephone calls or in-person meeting in order to achieve optimal customer satisfaction and achieve budget revenue targets.

 

Main Responsibilities:

  • Makes and confirms reservations for passengers
  • Arranges Reservations and routing for using timetable, airlines manuals, reference guides and tariff book and proper issuance of ATB for all types of ticketing transactions
  • Assist mishandled passengers such as NOREC/DNB to reduce passenger complaints
  • Issue tickets quoting correct fare to reduce passenger complaints and debit notes
  • Advise of changes in flight plan or to cancel passenger reservations
  • Advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights.
  • Initiate and promote QR product to generate the revenue
  • Record and process reservations made by phone/fax/e-mail; action telex messages and authorities.
  • Handle help desk-assist travel agents with seat confirmations: upgrade/downgrade proposals
  • Issuance of MCO’s and refunds’ process lost tickets and time-barred tickets
  • Plans route and compute ticket cost, using schedules, rate books, and computer
  • Telephones customer or travel agents to advise of changes with travel conveyance or to confirm reservations, as well as alternate available options
  • Answer inquiries made by travel agencies or transportation firms, such as airlines, bus companies, railroad companies, and steamship lines
About You:

  • To be successful in this role, you must have a minimum High School education,  with at least 2 years experience in a similar capacity.
  • You have to be service oriented with good interpersonal skills.
  • Knowledge in IATA standard reservation/ticketing procedures is required with fair knowledge of the world’s geography.
  • Excellent communication skills in English and Arabic and a strong command of the MS Office Suite will be required.
Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Passport
3. Copy of Highest Educational Certificate

 

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