Sales and Ticketing Agent – Harare

Would You Like To Be A Sales and Ticketing Agent For Rwandair?

  • As part of our expansion strategy, we are looking for interested, qualified and competent candidates to fill the following position of Sales and Ticketing Agent.
  • You will be reporting to the Sales Supervisor – Harare.
  • The Sales and Ticketing Agent is responsible for providing excellent service to customers in terms of ticketing reservations and WB product to generate sales and ensure customer satisfaction and loyalty.

 

Key Responsibilities

  • Do reservations and ticketing for all WB clients to generate sales;
  • Fare quotes to all WB clients to provide the best applicable fares and generate sales;
  • Recruit and handle existing and prospective frequent fliers to win and retain loyalty;
  • Printing and reconciling of sales returns to accounts for daily sales;
  • Promote WB products and services to create awareness and generate sales and revenue;
  • Promote direct telephone sales so as to reduce distribution costs and generate sales.

 

Key Requirements

  • Minimum ‘A’ level Certificate; ( Secondary level );
  • IATA/UFTAA diploma/basic Airline fares and ticketing;
  • At least 2 years’ experience in Airline reservations and ticketing;
  • English (Spoken: Fluent, Written: Excellent);
  • Knowledge of French will be an added advantage;
  • Customer focused;
  • Good communication skills;
  • Pleasant personality/approachable;
  • Advanced Computer Skills.

 

Duties and Responsibilities

  • Do reservations and ticketing for all WB clients to generate sales;
  • Fare quotes to all WB clients to provide the best applicable fares and generate sales;
  • Recruit and handle existing and prospective frequent fliers to win and retain loyalty;
  • Printing and reconciling of sales returns to accounts for daily sales;
  • Promote WB products and services to create awareness and generate sales and revenue;
  • Promote direct telephone sales so as to reduce distribution costs and generate sales.

 

Desired Profile: Required Education, Experience and Abilities

  • Minimum ‘A’ level Certificate; ( Secondary level );
  • IATA/UFTAA diploma/basic Airline fares and ticketing;
  • At least 2 years’ experience in Airline reservations and ticketing;
  • English (Spoken: Fluent, Written: Excellent);
  • Knowledge of French will be an added advantage;
  • Customer focused;
  • Good communication skills;
  • Pleasant personality/approachable;
  • Advanced Computer Skills.

The deadline for submitting application documents is June 4th, 2019 at 4pm local time at the front desk of our office located at 17A Cambridge road Avondale, Harare – Zimbabwe or on below email address [email protected] and kindly include “Sales and Ticketing Agent -HARARE” in the subject line.

 

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