From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefits packages.
About the Senior Airport Services Agent Job
In this role, you will lead and support the provision of service excellence to customers at the airport terminal, and help create a stress-free environment for customers whilst travelling.
You will support in ensuring total quality service and adherence to the safety policies and security standards of the company. You will also ensure Premium Passengers receive total quality service.
Specific Duties Include:
Supervising Check-in, Transfer Desk, and other related areas for the smooth acceptance of passengers
Liaising with Check-in, Transfer Desk, and support Airport Services Supervisor in all areas
Escorting and directing Arriving/Departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges, and Boarding Gates
Assisting Duty Officer to handle company material and records
Liaising with the GHA to ensure smooth passenger handling and quick processing of hotel and transfer passengers
Assisting passengers in regard to Entry Requirements, Visas, Residence Permits and ensuring smooth transition through through the airport facilities
Performing other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit
To be successful in this role, you will need a High School Qualification combined with a minimum of three years experience in a customer service role with exposure to airport passenger handling.
Completion of the IATA or Airline Basic Tariff and Pricing Course would be advantageous.
You will need excellent interpersonal skills, a team-oriented approach and strong IT and organisational skills. Previous exposure to a GDS, including the Amadeus ALTEA passenger handling system would be well regarded.
An upbeat and positive attitude are necessary to perform well in this very high pressure and demanding environment.
English language fluency (written and spoken) is a requirement for this position.
Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Passport
3. Copy of Highest Educational Certificate
4. NOC (Qatar Airways Group Employees Only)