Senior Customer Sales and Service Agent

Dakar, Senegal
negotiable Expired 2 years ago
This job has expired.

JOB DETAIL

Would You Like To Be A Senior Customer Sales and Service Agent for Emirates?

PURPOSE OF THE JOB

  • Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained.
  • Support Travel Agents by assisting them with bookings and special arrangements. 
  • Advise and guide Travel Agents on quoting special fares and completing ticketing formalities. 
  • Fulfill Emirates online/other queries and other complex activities such as medical cases and special services.
  • Deputise for the Customer Sales and Service Team Leader in their absence and provide help and act as a role model to other team members.
  • Act as the first point of contact for all queries from CSSAs regarding complex bookings, challenging customer interactions and other special services.
  • Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products. 
  • Ensure quality standards are achieved for all customer interactions.
  • Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service.
  • Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.
  • Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership (Skywards related queries), amendments, DBB, Dubai stopovers, hotel bookings and upgraded fares to achieve sales revenue and/or sales conversion targets.

QUALIFICATIONS & EXPERIENCE

 

  • Educated to at least GCSE or A Level standard or equivalent
  • Minimum of three years’ experience in a reservations office environment within the airline or travel industry. – Knowledge of airline/travel industry procedures and methodology.
  • Knowledge of standard Fares and Ticketing, Skywards and relevant reservations systems.
  • PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.
  • Fluent spoken and written English.

SALARY & BENEFITS

 

  • We offer our employee’s competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company.
Guediawaye, Dakar Region, Senegal

location

This job has expired.