Sales Support Executive

  • Location:
  • Salary:
  • Job type:
  • Posted:
    3 years ago
  • Category:
  • Deadline:
    August 6, 2018
  • Job Level:
  • Skills:
  • Gender:
    Male, Female, Other


 Principal Accountabilities (KEY Performance areas):





Accountability (Responsibility)


% of time spent

Sales Support ·         Sales Support administration – process BSP refunds requests, net fare queries, assist with ADM/ACM queries and issue ZED fare tickets.

·         Provide support for corporate and trade contracts set up/implementation on relevant tools and follow up to maximize revenue.

·         Issue, ticket & administer annual contracted, educational & IATA requests to aid build trade/industry relationship

·         Area SME tool support and customer base enhancement

·         Administration of Commercial Flexibility/Commercial gestures & ticketing-related issues

·         Provide indoor sales support to Key Account Managers/Sales Executives to enable them to focus on outdoor sales.

·         Handles operational issues and special requests; liaise with relevant departments to conclude aftersales issues.

Data Management ·          Create & maintain customer and agent databases for sales teams to facilitate easy access to available customer & agent details which may not be maintained on other tools.

·         Maintain and build sales information repository from MIDT, GDS/CRS costs and BSP statistics.

Business Process ·         Supports, implement & monitor use of relevant airline and commercial policies e.g. Trade, Corporate, Pricing e.t.c.

·         Support Kenya Airways at relevant travel exhibitions, trade shows & events.

Communication ·         Communicate with agents, corporates, and members of our frequent flyer programs to maximize business opportunities/flows.   5%



Knowledge and Experience




·         University Graduate (Bachelor’s Degree)


Additional Qualifications ·         IATA Fares & Ticketing Certificate

·         CRS/GDS proficiency


Years of Experience


·         2 – 3 years commercial/retail experience in air travel or related industry.  

Other Skills


·         Proficient in MS Office products
This job has expired.