Ticket Desk Agent

  • Location:
  • Salary:
    negotiable
  • Job type:
    Full-Time
  • Posted:
    3 years ago
  • Category:
    Administration, Customer Service
  • Deadline:
    January 7, 2018
  • Job Level:
  • Languages:
    English
  • Gender:
    Male, Female, Other
JOB PURPOSE
– Handle denied boarding situations including implementation of “Options” scheme and appropriate Compensation procedures ( as per Emirates Policy) in order to retain customer confidence and loyalty.
– Offer the full range of Emirates products and services to all passengers to maximise ticketing revenue.
– Issue tickets, EMD/EBT, make/amend reservations as and when necessary. Re-issue tickets and recalculate fares for passengers changing itinerary and make any additional collection as required.
– Complete daily ticket sales returns and assist with banking duties as required.
– Handle rebooking of flights, accommodate and issue FIM ’s in the event of disruptions for EK and other airlines and ensure a high standard of customer service is maintained at all times.
– Assist other Airport Services team members as and when required in a multi-skilled work environment, to ensure a streamlined and efficient customer service to passengers.
– Undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager, Ticket Desk Supervisor and other senior staff on duty.
– Monitor and clear Reservation queues/ CDS/ issuance of ETA’s/ book STPC, where applicable.
QUALIFICATIONS & EXPERIENCE

 

Qualifications:
Minimum ‘O’ Levels or equivalent, with proficiency in Geography and Mathematics
Knowledge/Skills:
Good knowledge and experience of a major Computer Reservations System with auto-ticketing preferred and this must also include knowledge of market and industry information
Fluency in English and the language of the country within which you are working
Experience:
Given the specific requirements at outstations, a minimum of 2 years’ experience is required in a travel agency or minimum 1-year experience in the airline industry  
SALARY & BENEFITS
We offer our employee’s competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company.

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