Customer Service Agent (Ticket Sales)

  • Location:
  • Salary:
    negotiable
  • Job type:
    Contract
  • Posted:
    6 months ago
  • Category:
    Customer Service
  • Deadline:
    December 31, 2018
  • Job Level:
  • Languages:
    English
  • Gender:
    Male, Female, Other

FlySafair requires the services of Customer Service Agents (Ticket Sales) that will report to the Airport Manager and be based at the King Shaka International Airport.


 

RESPONSIBILITIES:

 

  • Assist passengers with ticket sales, bookings and flight changes including explaining rules terms and conditions, regulations and procedures as required
  • Manage flight delays and or cancellations
  • Handle and safeguard of confidential information

 

REQUIREMENTS:

 

  • Grade 12
  • Airport experience and ticket sales within an aviation concern
  • Excellent written and verbal command of the English language including proper phone etiquette
  • Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook)
  • No criminal or credit record
  • Able and willing to work on weekends, public holidays and flexible hours as required
  • Own transport would be an advantage.

 

PERSONAL ATTRIBUTES:

 

  • Punctual
  • Excellent understanding of delivering great customer service
  • High degree of patience and assertiveness
  • Conflict resolution skills
  • Trustworthy, professional and reliable, including dealing with confidential information
  • The ability to work well under pressure
  • Practice good time management and willingness to work longer than normal hours
  • Remains focused in order to handle objections
  • Customer focused and service orientated.





APPLICATION GUIDELINE:

  • Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
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