Travel Consultant – Retail

  • Location:
  • Salary:
    negotiable
  • Job type:
    Contract
  • Posted:
    6 months ago
  • Category:
    Administration
  • Deadline:
    November 13, 2018
  • Job Level:
  • Languages:
    English
  • Gender:
    Male, Female, Other

Comair Limited, a JSE listed Aviation Group, is looking for applicants for a Travel Consultant – Retail, based in Randburg, at the Comair Travel offices. The purpose of this role is to generate revenue, maximize productivity, maintain high service levels and reach targets through the fulfillment of email, phone, web and direct inquiries for new or existing customers.

 

Key Performance Areas:

 

  • To ensure pre-payment is received by specified dates in order to avoid penalties & ensure bookings are still secure.
  • To customize itineraries, provisional bookings, and quotations in order for the customer to use our product, secure a booking,   and continue to book through us.
  • To deliver prompt, efficient and effective service within required timeframes in order to ensure customer satisfaction and repeat business.
  • To convert a maximum number of calls and inquiries into secured bookings which increase our revenue & margin.
  • To build relationships with suppliers in order to ensure the best possible rates and confirmed bookings.
  • To broaden and maintain product knowledge in order to extend the best possible service to customers.
  • To perform general administrative tasks required within the department. 

 

Requirements:

 

  • Grade 12 (essential)
  • GDS qualifications (essential)
  • Amadeus (desirable)
  • Tertiary qualification in travel & tourism. (Essential)
  • IATA / UFTAA (desirable)
  • Advanced International Fares and Ticketing (essential)
  • 4 years’ experience within IATA registered travel agency, handling international reservations (essential) of which 1 years’ experience includes dealing with corporates/groups / conferencing (essential)

 

Additional Details:


The Travel Consultant reports directly to the Retail Travel Manager.  This position is accountable for confirming bookings based on inquiries received from the customers.  The critical component of this position is to ensure that all inquiries are converted into sales, targets are reached and revenue is increased.   They liaise extensively with the customer and suppliers to ensure all customer needs are met.  They provide information & recommendations to the clients to ensure their requirements are included in the specified holiday booking (correct visas, accommodation, transport, transfers, activities, insurance, Forex etc). Revenue – is dependent on the number and type of bookings.  Inquiries are distributed amongst the agents either via automation or by the team leader and can be dependent on the type of inquiry (point A to B / Itinerary/group). Telephone inquiries received increases this number significantly. Internal liaison, therefore, takes place within the reservations team and product/marketing team.  External liaison takes place with customer, airlines, 3rd parties, suppliers and reservations consultants/sales & marketing on the supplier side.  Senior Consultants are expected to yield higher revenue through the application of their advanced travel industry knowledge and sales experience.

 

EE Statement:

We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.

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