Comair Limited, a JSE listed Aviation Group, is looking for applicants for a Travel Consultant – Retail, based in Randburg, at the Comair Travel offices. The purpose of this role is to generate revenue, maximize productivity, maintain high service levels and reach targets through the fulfillment of email, phone, web and direct inquiries for new or existing customers.
Key Performance Areas:
The Travel Consultant reports directly to the Retail Travel Manager. This position is accountable for confirming bookings based on inquiries received from the customers. The critical component of this position is to ensure that all inquiries are converted into sales, targets are reached and revenue is increased. They liaise extensively with the customer and suppliers to ensure all customer needs are met. They provide information & recommendations to the clients to ensure their requirements are included in the specified holiday booking (correct visas, accommodation, transport, transfers, activities, insurance, Forex etc). Revenue – is dependent on the number and type of bookings. Inquiries are distributed amongst the agents either via automation or by the team leader and can be dependent on the type of inquiry (point A to B / Itinerary/group). Telephone inquiries received increases this number significantly. Internal liaison, therefore, takes place within the reservations team and product/marketing team. External liaison takes place with customer, airlines, 3rd parties, suppliers and reservations consultants/sales & marketing on the supplier side. Senior Consultants are expected to yield higher revenue through the application of their advanced travel industry knowledge and sales experience.
We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.