In this role, you will provide service excellence to customers at the airport terminal, and help to create a stress-free environment for customers whilst traveling. You will ensure total quality service for all passengers, including Premium, and adhere to safety policy and security standards of the company.
Specific accountabilities include:
To be effective in this role, you will need a High School Qualification combined with at least two years of job-related experience. You will need at least 12 months experience in customer service for an Airline or within the travel and hospitality sectors. Completion of an IATA or Airline Basic Tariff and Pricing Course would be advantageous.
You will need to be fluent (written and spoken) in English to perform this role.